Payment Terms

Last Updated: September 27, 2026

At Feilecy, we strive to make your online shopping experience safe, secure, and convenient. This Payment Policy explains the accepted payment methods, currency, payment security, billing verification, and payment-related terms for orders placed through our website.

This policy applies to purchases made through www.feilecy.com.

1. Accepted Payment Methods

We accept the following secure payment methods at checkout:

Credit and Debit Cards: Visa, Mastercard, American Express, Diners Club, and Discover.

Digital Wallets: Apple Pay, Google Pay, and Shop Pay.

Alternative Payment Method: PayPal.

The payment methods displayed at checkout are the official payment options available for your order. All payments must be successfully authorized and processed before an order can be prepared, fulfilled, or shipped.

2. Currency and Pricing

All prices displayed on our website are listed in United States Dollars (USD) unless otherwise stated.

The total amount shown at checkout may include the product price, applicable shipping charges, discounts, and any applicable taxes based on your shipping address and order details.

Standard shipping within the United States is provided free of charge.

If your card or payment account is issued in a currency other than USD, your bank, card issuer, or payment provider may apply currency conversion rates or additional fees. These fees are charged by your financial institution or payment provider and are not controlled by Feilecy.

3. Payment Security

Your payment security is important to us.

Our checkout is processed through Shopify and supported third-party payment providers. Payment information is transmitted securely through the checkout system and payment gateway.

Feilecy does not store your full credit card or debit card number on our website or servers. Payment card details are handled by secure payment processors according to applicable payment security standards.

4. Billing Verification

To help protect customers and prevent unauthorized transactions, the billing information provided at checkout should match the information associated with your payment method.

We may review or cancel an order if:

  • The payment cannot be authorized

  • The billing information appears incomplete or inaccurate

  • The transaction is flagged by fraud prevention tools

  • We are unable to verify important order details

If an order is canceled for payment or security reasons, we will notify you by email when possible.

5. Payment Authorization

When you place an order, your payment method may be authorized immediately. Depending on your bank or payment provider, a temporary authorization hold may appear before the payment is fully processed.

If your order is canceled before fulfillment, any applicable authorization hold or refund will be handled according to your payment provider's processing timeline.

6. Failed or Declined Payments

If your payment is declined, please check that your billing details, card information, and available balance are correct. You may also contact your bank or payment provider for more information.

Orders with failed or declined payments will not be processed until a valid payment has been successfully completed.

7. Chargebacks and Payment Disputes

We value clear communication with our customers. If you believe you were charged incorrectly, notice an unauthorized transaction, or have a billing concern related to your order, please contact us first so we can review the issue and assist you.

Filing a payment dispute or chargeback without contacting us may delay the resolution process.

8. Order Confirmation

After a successful payment, you will receive an order confirmation email at the email address provided during checkout.

Please review your order confirmation carefully and contact us as soon as possible if you notice any incorrect information, such as shipping address, contact details, or product selection.

9. Contact Information

For questions about billing, payments, order charges, or transaction security, please contact us:

Store Name: Feilecy
Website: www.feilecy.com
Email: hello@feilecy.com
Phone: +1-816-916-2930

Business Address:
340 N 100 E
Provo, UT 84606
United States

Support Hours:
Monday – Friday, 9:00 AM – 5:00 PM Central Time (CT)

Saturday, Sunday, and U.S. Public Holidays: Closed

We aim to respond to customer inquiries within 1–2 business days.